We're sorry to hear you received an error message during the payment process. This may have been caused by a technical issue during the payment process itself, causing a connectivity problem. First check whether the payment was deducted from your account. If not, place a new order. If the payment was deducted from your account but you did not receive your tickets, please contact us.
Did you just place the order? If so, wait a few minutes. It can sometimes take a while for the tickets to be sent by e-mail. If you still don't receive your tickets, don't worry. Our support department can send all purchased tickets by e-mail. Please contact us.
That's unfortunate, but don't worry, we can resolve it for you. Contact us and state your name, e-mail address, and the date you purchased the tickets and we'll send you your ticket (with a unique bar code) by e-mail.
All ordered tickets include service costs. The service costs are determined in consultation with the organizers of the event/attraction/excursion/package deal based on the costs to be covered. The ticket price itself is also taken into account. The service costs can therefore vary per ticket. These costs cover system costs, data communication costs, sales costs, administration costs, and the costs for checking admission.
Transaction fees are used to cover the technical payment process for e-tickets. These costs vary depending on the country to which the money is being transferred and the total amount transferred. The transaction fees are charged separately because they are calculated per transaction, not per ticket. This means you pay per order and not for each individual ticket. Transaction costs for iDEAL and credit card payments are immediately charged by the bank.