Frequently asked questions

Below you will find an overview of the most frequently asked questions about Tickli. Can't find your question? Contact our Support Department.

Frequently Asked Questions as a Visitor

As a visitor to activities, you can find frequently asked questions here

That's unfortunate, but don't worry, we can resolve it for you. -- CLICK HERE -- to request your tickets again.

Or contact us via (mentioning your name, e-mail address and which tickets you are missing) or call +31436098536. . We will then send you your tickets (with a unique barcode) again by e-mail.

It's not possible to cancel purchased tickets, unless an event is cancelled or rescheduled. See our Terms and Conditions for more information.

You will receive an email with a link to a PDF file containing a QR code, which is directly scannable from your mobile. It is optional to download and then print this PDF, but think of the environment and show your tickets on your mobile. A QR code can only be scanned once. Duplication is therefore pointless.

Tickets cannot be ordered by phone, they are only available via this site.

You can pay using iDEAL, credit card, (Mastercard/VISA), Sofort Banking, Giropay, Bancontact, KBC and PayPal (With PayPal, the service fee is higher))

We're sorry to hear you received an error message during the payment process. This may have been caused by a technical issue during the payment process itself, causing a connectivity problem. First check whether the payment was deducted from your account. If not, place a new order. If the payment was deducted from your account but you did not receive your tickets, please contact us.

Did you just place the order? If so, wait a few minutes. It can sometimes take a while for the tickets to be sent by e-mail. If you still don't receive your tickets, don't worry. Our support department can send all purchased tickets by e-mail. Please contact us.

Unfortunately this isn't possible. You can, however, give the ticket to someone else. The QR code on the ticket, not the name, is checked at the entrance.

We respect your privacy and ensure that your personal data remains strictly confidential. All information relating to personal data is processed in accordance with European Privacy Regulations, the General Data Protection Regulation (AVG) and Dutch guidelines. For a full description of what Ticketshop Limburg / Visit Zuid-Limburg does with your personal data, please see our Privacy Statement.

The service costs cover, among other things, the costs of management, support and promotion of the ticket shop. You pay the service costs per order, not per ticket. When buying multiple tickets and / or different types of tickets, you only pay the service fee once.

Yes, this is certainly possible through our regular reseller partners:

  • Visit Zuid-Limburg Shop - Gulpen
  • Visit Zuid Limburg Experience Heerlen
  • Visit Zuid Limburg Experience Sittard
  • Visit Zuid Limburg Experience Valkenburg
  • Visit Zuid Limburg Service point HUB Kerkrade
  • Visit Zuid-Limburg Service point Minli Landgraaf
  • Visit Zuid-Limburg Service point Readshop Beek
  • Visit Zuid-Limburg Service point Kiosk Born
  • Maastricht Visitor Center

Extra advantage, you pay no service fee here

Frequently Asked Questions as an Organiser

Organizations that offer their activities via Tickli can find frequently asked questions here

The ticketshop is available not only in Dutch, but also in English, German and French.

All your expired activities can be found in the archive. The archive can be found at the top of the page of your current activities.

You can download the scan apps through the following links

Mobile scan app

Desktop scan app (Works offline after importing barcodes)

Online scan

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